Question 1

What is Ube?

Accepted Answer

Ube (pronounced OO-beh) is a purple yam from the Philippines (Dioscorea alata). It has a naturally vibrant purple color, a sweet vanilla-biscuit flavor, and is rich in antioxidants. It's used in lattes, desserts, ice cream, and baking.

Question 2

How do I use Ube powder?

Accepted Answer

Mix 1 teaspoon of ube powder with a tablespoon of hot water to form a smooth paste. Then add your choice of warm or cold milk. Froth for the best results. Ready in under 2 minutes!

Question 3

Does Ube contain caffeine?

Accepted Answer

No! Ube is 100% caffeine-free. You can enjoy your ube latte morning, noon, or night without any impact on your sleep.

Question 4

When is the best time to drink Ube?

Accepted Answer

Anytime! Since ube is caffeine-free, you can enjoy it as a morning latte, afternoon pick-me-up, or evening treat. It's also great before bed.

Question 5

Is Ube naturally sweet?

Accepted Answer

Yes, ube has a naturally sweet flavor with notes of vanilla, biscuit, and white chocolate. Most people don't need to add any sweetener.

Question 6

Is Ube the same as taro?

Accepted Answer

No. Ube and taro are completely different plants. Ube is sweet, creamy, and aromatic. Taro is starchy, earthy, and neutral, closer to potato.

Question 7

Is Ube healthy?

Accepted Answer

Yes! Ube is rich in anthocyanins (7x more antioxidants than blueberries), fiber, vitamin C, manganese, iron, and copper. It's naturally gluten-free, vegan, and a good source of fiber, which supports a healthy digestive system.

Question 8

What milk works best with Ube?

Accepted Answer

Oat milk is our #1 recommendation. It froths beautifully and lets the ube flavors shine. Coconut milk adds a tropical twist. Almond, soy, and whole dairy all work great too.

Question 9

When will I receive my order?

Accepted Answer

Orders are processed within 1-2 business days. Standard shipping takes 3-5 business days within the US. You'll receive a tracking number as soon as your order ships.

Question 10

Can I cancel my order?

Accepted Answer

You can cancel your order within 24 hours of placing it. After that, the order may have already been processed for shipping. Contact us as soon as possible if you need to cancel.

Question 11

Where do you ship?

Accepted Answer

We currently ship to the United States, United Kingdom, and most European countries. Check our shipping policy for the full list of supported countries.

Question 12

Can I track my delivery?

Accepted Answer

Yes! You'll receive a tracking number by email as soon as your order ships. You can track your package directly from the carrier's website.

Question 13

Is shipping free?

Accepted Answer

Yes, shipping is free on all orders over 139,00 zł. For orders under 139,00 zł, a flat shipping rate applies.

Question 14

What if my order arrives damaged?

Accepted Answer

We're sorry if that happens! Contact us within 48 hours of delivery with photos of the damage, and we'll send a replacement or issue a full refund.

Question 15

Do you have an affiliate program?

Accepted Answer

Yes! We have a dedicated affiliate program for content creators, influencers, and ube lovers. Earn a commission on every sale you refer. Apply through our affiliate page or contact us directly.

Question 16

How much can I earn as an affiliate?

Accepted Answer

Our affiliates earn a competitive commission on every sale. The more you share, the more you earn. We also offer bonus incentives for top performers.

Question 17

How do I apply to become an affiliate?

Accepted Answer

Simply send us a message through our contact form or DM us on Instagram @ubenolia. Tell us about your platform and audience, and we'll get back to you within 48 hours.

Question 18

Do I get free products as an affiliate?

Accepted Answer

Yes! All accepted affiliates receive a starter kit with our products so you can create authentic content and share your genuine experience with your audience.

Question 19

Do you offer wholesale pricing?

Accepted Answer

Yes, we offer competitive wholesale pricing for cafés, restaurants, bakeries, and retail stores. Contact our B2B team for a custom quote based on your volume needs.

Question 20

What is the minimum order for wholesale?

Accepted Answer

Our minimum wholesale order starts at 20 units. We offer tiered pricing: the more you order, the better the rate. Contact us for full details.

Question 21

Can I sell Ube Nolia in my café or store?

Accepted Answer

Absolutely! We partner with cafés, specialty stores, and wellness shops worldwide. We provide marketing materials, POS displays, and training to help you succeed.

Question 22

Do you offer private label or white label?

Accepted Answer

We currently focus on the Ube Nolia brand. For private label inquiries, please contact our B2B team to discuss possibilities.

Question 23

How do I become an official retailer?

Accepted Answer

Fill out our contact form or email us at wholesale@ube-nolia.com. We'll set up a call to discuss terms, pricing, and how we can support your business.

Frequently Asked Questions

Questions about Ube

Questions about Shipping

Questions about Affiliate

Questions about B2B / Wholesale

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